Alongside news that Facebook are launching an Oculus Quest 2 128GB version next month, they've announced that Quest 2 sales are temporarily being halted. Speaking within a recall notice, Facebook confirmed, a "very small percentage" of users were experiencing skin irritation, caused by the Quest 2's removable foam facial interface.
Explaining this further, Facebook announced:
As more people started using Quest 2, we received reports that a very small percentage of Quest 2 customers were experiencing skin irritation after using the Quest 2 removable foam facial interface. We've been working hard to address the issue, working with experts and making adjustments to our manufacturing process, and communicating proactively with regulators.
Facebook Suspends Oculus Quest 2 Headsets, Following Skin Irritation Reports
For existing Quest 2 owners, Facebook confirmed they'll be sending out a free silicone cover globally, an offer that also applies to Quest 2 Fit Pack owners. You can start that process here, and all you'll need is for your headset to already be connected with an Oculus/Facebook account.
It follows on from investigations last December, when Facebook announced they'd be looking into reports. While they advised back in April that they'd changed their industry process to reduce trace substances, they've now gone a step further by co-operating with US Consumer Product Safety Commission (CPSC) and Health Canada.
Though it may be a small percentage, Facebook and CPSC confirmed there's been 5,716 reports of facial skin irritation, with reactions including rashes, swelling, burning, itching, hives, and bumps. According to this, 45 of those people needed medical attention. We'll keep you informed as we learn more.