Ratchet and Clank Rift Apart is on shelves and downloadable stores right now, but although the game has some fantastic technological achievements and effects, there’s also a serious error that many have been reporting trouble with - namely, that certain actions can cause the PS5 to simply display a black screen and become completely unresponsive. We’ll tell you everything we know about the Rift Apart PS5 black screen error/glitch here, including what fixes are available.
How to Fix the PS5 Black Screen Error in Ratchet and Clank Rift Apart
The PS5 black screen error in Ratchet and Clank Rift Apart is a serious problem, and right now there is no clear fix beyond the obvious one: unplug your PS5 at the wall and plug it back in. However, the issue is that this tends to corrupt the save data, forcing you to redownload the entire game. As of writing Insomniac Games do not seem to have acknowledged the error or provided a solution, though it seems very likely that a patch, or at least some mention of the problem, is coming soon for such a serious issue.
Black Screen Error Causes
While the black screen error seems to be occurring at different points, it often seems to be associated with scene transitions and hardware-intensive sequences, like boss fights in which players are moved rapidly between dimensions. We’ve had a lot of players report this happening during the first Juggernaut boss fight, so if you’re having troubles with your copy and think this error might be coming, it might be worth stopping early on before this point (the end of Nefarious City, after acquiring the Wallrunning ability).
Rift Apart Return Policy
If you’re having a serious issue with Ratchet and Clank Rift Apart, the return policy will vary depending on where you bought it from. If you got it from Amazon or another retailer as a physical copy, we advise you try contacting them directly through whatever channels are appropriate.
If you bought it through the PlayStation Online Store, however, things might be a little trickier. Official PlayStation policy states that you can only get a refund for a game if you haven’t yet downloaded or started playing it - and if you want to return the game because of a glitch, you likely played it far enough to experience a glitch in the first place. But if you want to try regardless, check the PlayStation refund page here.
If you’re lucky enough to have an error-free version of the game, then all the guides you’d ever need on how to play the game are waiting for you right here, or check out our review of the game here!