Despite a rough start, Cyberpunk 2077 has seen pretty strong sales since launching in December, even with Sony pulling it from PSN. With a recent earnings report confirming CD Projekt had pushed 13 million copies, many wondered how much the refund scheme had affected it.
Speaking within a post-earnings call, CD Projekt detailed their "Help Me Refund" campaign, revealing that 30,000 refund requests were made through it. In total, that cost them $2.23 million, a drop in the ocean compared to the wider sales numbers.
Cyberpunk 2077 Refunds Cost CD Projekt 2077 $51.2 million
Except, that wasn't actually how much it cost them altogether. Help Me Refund is just a small part of the wider picture, considering Microsoft and Sony also launched their own refund schemes for disgruntled players. In total, they revealed that the full cost reached $51.2 million.
Within the report, CD Projekt account for this as “provisions for returns and expected adjustments of licensing reports related to sales of Cyberpunk 2077 in its release window, in Q4 2020." Compared to the wider sales revenue, it's still a small figure, but it shows that refunds weren't quite as low as they'd have us believe.